We are Keystone Park Solutions LLC ("Company," "we," "us," or "our"), located at 43313 Woodward Ave Unit 1408, Bloomfield Hills, MI 48302, United States. We operate a software platform designed to help businesses automate review requests and collect customer feedback (the "Services").
These Terms and Conditions ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you," "User"), and Keystone Park Solutions LLC.
By accessing or using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Services.
We reserve the right, in our sole discretion, to modify, update, or replace these Terms at any time. Continued use of the Services after such modifications constitutes acceptance of the updated Terms.
The Services are intended only for individuals who are at least eighteen (18) years of age.
TABLE OF CONTENTS:
1. Our Services
2. Intellectual Property Rights
3. User Representations
4. User Registration
5. Purchases and Payment
6. Subscriptions
7. Prohibited Activities
8. User Generated Contributions
9. Contribution License
10. Social Media
11. Third-Party Websites and Content
12. Services Management
13. Privacy Policy
14. Copyright Infringements
15. Term and Termination
16. Modifications and Interruptions
17. Governing Law
18. Dispute Resolution
19. Corrections
20. Disclaimer
21. Limitations of Liability
22. Indemnification
23. User Data
24. Electronic Communications, Transactions, and Signatures
25. SMS Text Messaging
26. U.S. Users and Residents
27. Miscellaneous
28. Definitions
29. Scope of Services
30. Client Responsibilities
31. Messaging Content and Automation
32. Data Use and Storage
33. Service Limitations and No Guarantees
34. Termination and Suspension
35. Expanded Indemnification
36. Additional Legal Protections
37. Force Majeure
38. Contact Information
1. OUR SERVICES
The Services provide tools that allow businesses to request reviews and feedback from their customers. The Company acts solely as a technology provider and does not control third-party platforms (such as Google). The Company does not guarantee outcomes, including but not limited to the number of reviews, the quality of reviews, customer engagement, or any business results. All results depend on factors outside the Company’s control, including customer behavior and third-party systems.
2. INTELLECTUAL PROPERTY RIGHTS
All content, software, and functionality of the Services are owned by or licensed to the Company. You are granted a limited, non-exclusive, non-transferable license to use the Services for internal business purposes only. Unauthorized use, including reproduction, distribution, or reverse engineering, is strictly prohibited.
3. USER REPRESENTATIONS
You represent and warrant that your use of the Services complies with all applicable laws and regulations, and that all information you provide is accurate, current, and complete.
4. USER REGISTRATION
You may be required to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
5. PURCHASES AND PAYMENT
Payments are processed by third-party providers such as Stripe. You agree to provide accurate billing information and authorize all charges associated with your account. The Company is not responsible for errors or failures caused by payment processors.
6. SUBSCRIPTIONS
Subscriptions automatically renew unless canceled prior to the renewal date. You are responsible for managing your subscription and ensuring timely cancellation.
7. PROHIBITED ACTIVITIES
You agree not to use the Services for unlawful purposes, to send unauthorized communications, to upload data without proper consent, or to interfere with system functionality.
8. USER GENERATED CONTRIBUTIONS
You are solely responsible for all content and data you upload or transmit through the Services.
9. CONTRIBUTION LICENSE
You grant the Company a non-exclusive, worldwide license to use submitted content for the purpose of operating and improving the Services.
10. SOCIAL MEDIA
The Company is not responsible for content or actions on social media platforms or third-party services.
11. THIRD-PARTY WEBSITES AND CONTENT
The Services may link to or integrate with third-party platforms. The Company is not responsible for their content, policies, or actions.
12. SERVICES MANAGEMENT
The Company reserves the right to monitor, restrict, or remove access to the Services in order to protect system integrity or comply with legal requirements.
13. PRIVACY POLICY
Your use of the Services is governed by our Privacy Policy.
14. COPYRIGHT INFRINGEMENTS
The Company respects intellectual property rights and will respond to properly submitted claims of infringement in accordance with applicable law.
15. TERM AND TERMINATION
The Company may suspend or terminate your access at any time for violations of these Terms or for operational reasons.
16. MODIFICATIONS AND INTERRUPTIONS
The Company may modify, suspend, or discontinue the Services at any time without liability.
17. GOVERNING LAW
These Terms are governed by the laws of the State of Michigan, without regard to conflict of law principles.
18. DISPUTE RESOLUTION
Disputes arising from these Terms may be resolved through arbitration or other lawful methods, and you agree to resolve disputes on an individual basis.
19. CORRECTIONS
The Company reserves the right to correct errors or inaccuracies at any time without prior notice.
20. DISCLAIMER
The Services are provided “as is” and “as available.” The Company disclaims all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.
21. LIMITATIONS OF LIABILITY
To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, or consequential damages, including but not limited to lost profits, loss of data, or business interruption.
22. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless the Company from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.
23. USER DATA
You are responsible for your data. The Company is not liable for data loss, corruption, or unauthorized access.
24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
You consent to receive communications electronically and agree that such communications satisfy legal requirements.
25. SMS TEXT MESSAGING
You are solely responsible for ensuring compliance with all applicable messaging laws, including obtaining proper consent. Recipients may opt out by replying STOP. For assistance, reply HELP or contact [email protected]. Message frequency may vary. Message and data rates may apply.
26. U.S. USERS AND RESIDENTS
Users located in the United States may have rights under applicable federal and state laws.
27. MISCELLANEOUS
These Terms constitute the entire agreement between you and the Company and supersede all prior agreements.
28. DEFINITIONS
“Client” refers to the business using the Services. “End User” refers to individuals receiving communications through the Services.
29. SCOPE OF SERVICES
The Company provides review automation tools only and does not guarantee results or performance outcomes.
30. CLIENT RESPONSIBILITIES
You are solely responsible for obtaining proper consent, complying with all applicable laws, and ensuring lawful use of the Services.
31. MESSAGING CONTENT AND AUTOMATION
You are responsible for all content sent through the Services and its compliance with applicable laws.
32. DATA USE AND STORAGE
Data is stored as necessary to provide the Services and may be retained unless deletion is requested.
33. SERVICE LIMITATIONS AND NO GUARANTEES
The Company makes no guarantees regarding performance, reviews, or business outcomes.
34. TERMINATION AND SUSPENSION
The Company may suspend or terminate access at its discretion for violations or risks.
35. EXPANDED INDEMNIFICATION
You agree to indemnify the Company for any claims arising from unlawful messaging, lack of consent, data misuse, or regulatory violations, including legal fees.
36. ADDITIONAL LEGAL PROTECTIONS
You agree that no third-party rights are created under these Terms and that all claims must be brought individually.
37. FORCE MAJEURE
The Company is not liable for delays or failures caused by events beyond its control.